DELIVERY POLICY
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you the lead time before the item going to be ship.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in most locations in the world. It is our understanding these products are for ultimate destination. If planning to transship, you need to provide the country of ultimate destination. Transshipment or use in Cuba, North Korea, Sudan or Syria violate U.S. Sanctions.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
If any special delivery instruction, please provide them. We can ship on your account as well.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at +1.418.731.1539.
7. Questions
If you have any questions about the delivery and shipment or your order, please contact us at +1.418.731.1539.